We deliver best-in-class Carpentry Contracting services to UK house builders with a commitment to Total Quality Management, Customer Care and Health & Safety via a highly supported team of sub contractors, contracts managers and administrators leveraging our passion, experience, knowledge, skill and technology to the benefit of both our clients and our company.
We operate throughout Kent and the South East of England.
GWS Carpentry is known for the high standards of its carpentry services. We deliver consistency and reliability through closely supervised sites each one having its own dedicated contracts manager.
Our Total Quality Management strategy sets GWS Carpentry Contractors Ltd apart from its competitors.
We have invested in our own bespoke digital management tool built specifically for us and the house building industry, which enables us to better manage our carpenters; helping to achieve consistent quality, communication and compliance.
The key benefits of our TQM strategy are:
Improved compliance with build specifications
Reduced customer care costs
Improved quality reputation
Increased efficiency
Cost reduction
Transparent and detailed record keeping
Improved consistency
Quicker reactivity from stakeholders helping resolve issues faster
Increased likelihood of the site winning NHBC awards
Of course the technology is only as good as the team using it. Our TQM principles and policies are at the heart of GWS Carpentry, our vision of being the best that we possibly can be is re-enforced at every level from our office team to our contracts managers and naturally our carpenters.
We consistently record carpentry quality issues and where unification with other trades causes issues we record those too. All issues are analysed and appropriate actions taken, be it escalating emergency issues for rapid response and resolution, communicating with the client to ensure trades don't cause other trade issues, to rewarding the best carpenters for outstanding workmanship and consistency.
GWS Carpentry Contractors Ltd deliver a fully HSE compliant carpentry contracting service and are committed to maintaining safe systems of work. More importantly, we are focused on minimising the hazards of a construction site to the benefit of our staff, our clients staff and the wider public.
From advice and guidance, site visits, audits, risk assessments to accident investigations, paramount work in conjunction with GWS Carpentry to ensure our health and safety is more than compliant and is integrated into each and every process each and every day.
Safety and Management Solutions is one of the UK’s leading health and safety training & consultancy companies based in Manston, Kent and they assist us with creating a safe work environment on our building sites through various training courses. For example, Site Supervisor Safety Training and Site Manager Safety Training.
If you'd like to discuss our Health & Safety approach please click the button above to Contact Us.
Customer Care
Our responsibility to your company doesn't end when the customer receives the keys to their new home.
Whilst our commitment to quality is shared by everyone at GWS Carpentry Contractors Ltd and our assurance to you that we'll work in full compliance to your build specifications, inevitably when you're part of a team working on a large and complex project such as a construction site, there are things that do not always work as planned.
GWS Carpentry have founded RB Maintenance, our very own dedicated in-house customer care company, who are both expert Carpenters and personable, courteous individuals that you can trust to protect your company's reputation in your customer's home. They are problem-solvers, conflict resolution providers and are passionate about making the entire process as customer centric as possible.
The professionalism of customer care department is such that we are often requested to provide customer care services for other trade's work, which of course is delivered in the same diligent manner.
If you'd like to discuss your customer care requirements or would like to contact us, you can do so on our Contact Us page
